Terms & Conditions

Avalon City Retreat is a very special place. By booking with us you agree to the following terms and conditions so that it continues to stay that way.

Who can stay

We’re happy to accommodate guests over the age of 12. The retreat is not suitable for young children or pets.

Avalon City Retreat provides for up to a maximum of 4 overnight guests in two king-sized beds. Should you wish to invite a small number of visitors (maximum of 4 extra) please check with your host first. For groups of 9 or more people we charge a function fee and refundable security deposit, see below or go to the functions page on our website for all the details.

Access

Avalon City Retreat is located on the rooftop at 152 Macquarie Street. Access to the City Retreat is through the foyer of 152, then via the lift to the seventh floor. There are then 24 stairs to the front door. Disabled access is not available. If you experience any mobility issues, the City Retreat will not be suitable for you. Onsite parking is restricted to the 2 specific signposted, undercover car parking spaces and strictly available to paying guests only. On-street parking is available for the use of guests’ visitors. Your additional guests are required to be met in the foyer and escorted up to the retreat so they don’t get lost in the building.

It is very important that you know that without the keys you cannot get back into the retreat, so if you go out please remember to take them with you as we don’t have reception on site. If you lose the keys and require security to come and let you back in, you will be charged the $100 call-out fee.

Checking In And Checking Out

Check in is at 3pm. Check out is strictly at 11am because we need to get the retreat looking beautiful for our next guests.

The Money Bit: How You Pay Us

Standard bookings

A 50% deposit is required to secure your booking. Final payment and minibar charges will be processed after check out, using the credit card you provide to us upon check-in.

Function bookings
Function Fee Charges and Security Deposit Charges 2019- 2020 (These charges are in addition to the base accommodation tariffs)

• Any online bookings for functions are not valid until accepted and confirmed by the booking office. Function bookings can only be made by contacting our booking office directly.
• We require 50% deposit of the full amount to secure your booking, with full balance required 30 days in advance of your booking. In addition, a refundable security deposit of $800 is also required 30 days prior to check in. Provided you adhere to the terms and conditions, we will process the refundable security deposit within 48 hours of your departure. Any extra cleaning or damage will be recovered from the security deposit and if the amount is greater than the security deposit you will be obligated to pay the difference.
• Full payment and security deposit must be received 30 days prior to your stay. Please call our booking office on 1300 36 11 36 to make final payment via credit card or, if you have paid by direct deposit please email stay@avalonretreats.com.au with your receipt of payment. Account name: Avalon Coastal Retreat BSB: 083004 Account Number: 587059705.
• When booking, guests are required to provide a valid credit card number which will be used to process minibar charges upon check out.
• Guests are required to fill out our function questionnaire as provided by our booking office to provide details of the type and nature of the function.
• Bookings are strictly for one function only. Eg. A buck’s night and hen’s party followed by a wedding and after party is not allowed.

Cancellation Conditions

Standard Bookings

Any cancellations prior to14 days of arrival date attract a $100 administrative fee. As we would naturally prefer you to stay with us, should you wish to postpone instead of cancel your stay, we are happy for you to transfer your deposit to another time within 12 months. Any cancellations or postponements on or within 14 days notice and non-arrivals attract the full tariff being charged.

Function Bookings

Non arrivals and any cancellations made on or within 30 days of arrival date attract the full tariff being charged.

Love Thy Neighbour

Avalon City Retreat sits on the roof of an office building. During the day and sometimes at night we have a building full of lovely tenants who are working. We ask you to be respectful of folks at work when you are entering and leaving the building.

Access to floors other than the foyer, lower ground, car park and the rooftop is strictly prohibited and a breach will result in immediate removal of all occupants from the premises. The building is patrolled by security guards for the security of all tenants. There is absolutely no access to the area beyond the retreat or its decks.

The retreat is a smoke-free environment and smoking is not allowed at the property or within 10m of any of the building’s access points. All smokers must go to the ground floor and smoke on the street. They will need your key to get access back into the building.

The Overboard Clause

One of the things you will understand when you come and stay with us is that we trust you with all kinds of beautiful and precious spaces. It is a condition of your stay that you leave the retreat as you found it. If the property is not left how you found it, both internally and externally, we will charge you for extra cleaning plus the cost of any repairs from damage or loss. Believe us, you don’t want to make it on our special small list – it’s the ‘banned list’! To avoid this please do the following:

• For functions of 9 or more people held after 6pm weekdays and at all times on the weekends, guests are required to hire a security guard or person who is responsible for the safety and security of their function guests. This person is required to be present for the duration of the function to provide front door access and ensure guests are directed safely out of the venue at close of function.

• Any rubbish amounts larger than the kitchen bin provided are to be removed to the allocated bins in the lower ground carpark. This includes removing all beer, wine bottles and cartons to the recycling bins provided. Any spillages which occur on carpets or in hallways during this process are to be spot-cleaned.
• Remove all decorations including 3M hooks and stickers plus all vegetation and flowers.
• Vacuum and mop the floors accordingly.
• Stack the dishwasher and turn it on before you leave.
• Return all furniture to its original location before you check out, and lift furniture when moving it to avoid additional charges for scratching the wooden floors.

• We do not allow the use of fireworks, wood or bead-fired BBQs, sparklers, hay bales, confetti, glitter, rice, no balloons filled with glitter, flower petals, gaffa tape, sticky tape or Blu-Tack at the property, you get the message- nothing we have to spend hours cleaning up.
• Live amplified music is permitted between the following times: Monday to Thursday 7am–10pm, Friday 7am–12am, Saturday 9am–12am, Sunday and public holidays 10am–10pm.

The apartment and surrounds must be respected at all times and we reserve the right to enter and inspect the property at any time if we feel appropriate to do so. We also reserve the right to remove any guests who do not adhere to this condition. Any breach of the terms and conditions will result in guests being removed from the property.

Have fun but make sure everyone keeps themselves safe and Avalon nice. In other words leave the property as if you had just thrown an unsupervised party at your grandmother’s place.