Terms & Conditions

• Any online bookings for functions are not valid until accepted and confirmed by the booking office. Function bookings can only be made by contacting our booking office directly.
• A 50% deposit of total cost is required to secure a function booking, with full balance required 30 days in advance of your booking. In addition, a refundable security deposit of up to $3,000 is also required 30 days prior to check in. 
• A valid credit card number is to be provided 30 days in advance for any minibar charges.
• All function booking guests are required to fill out a function questionnaire as provided by the booking office.

• Small function bookings of 11- 25 people must include a 2-night stay at Avalon Coastal Retreat. Wedding and larger function bookings must include a 3-night stay and are for one function only. These bookings must include the night prior to your function to allow for function set up, and the night after the date of your function to allow time to pack down, remove all items and return the property to the condition it was in upon check-in.  
• Full payment and security deposit must be received by us 30 days prior to your stay. Please call our booking office on 1300 36 11 36 to make final payment via credit card or, direct deposit, please email stay@avalonretreats.com.au with your receipt of payment if paid by direct deposit.
• When booking, guests are required to provide a valid credit card number which will be used to process minibar charges upon check out.
• Bookings are strictly for one function only. Eg. A buck’s night and hen’s party followed by a wedding and after party is not allowed.

Cancellation Conditions

Standard Bookings

Any cancellations made prior to 14 days of arrival date attract a $100 administrative fee. As we would naturally prefer you to stay with us, should you wish to postpone instead of cancel your stay, we are happy for you to transfer your deposit to another time within 12 months. Non-arrivals and any cancellations or postponements on or within 14 days notice attract the full tariff being charged.

Function Bookings

Non-arrivals and any cancellations on or within 30 days of arrival date attract the full tariff being charged.

The Overboard Clause

One of the things you will understand when you come and stay with us is that we trust you with all kinds of beautiful and precious spaces. It is a condition of your stay that you leave the retreat as you found it. If the property is not left how you found it, both internally and externally, we will charge you for extra cleaning plus the cost of any repairs from damage or loss. Believe us, you don’t want to make it on our special small list – it’s the ‘banned’ list! To avoid this please do the following:

• We only permit outdoor smoking. Cigarette butts are to be placed in appropriate receptacles. People who throw their butts into the precious wilderness will be placed on the aforementioned banned list.
• Remove any rubbish to the allocated bins in the carpark. This includes removing all cigarette butts, beer, wine bottles and cartons, decorations, vegetation, flowers and sticks left by merry function guests. Any rubbish beyond the capacity of our bins is the responsibility of the guests to be removed.

• Do not throw food scraps outside as our lovely staff will have to pick them up  before our next guests arrive. Food scraps will harm, not help our local native wildlife.

• Vacuum and mop accordingly.
• Stack the dishwasher and turn it on before you leave.
• Return all furniture to its original location before you check out, and lift furniture when moving it to avoid additional charges for scratching floors.
• Due to the location of the venue, we do not allow the use of gaffa tape, sticky tape or Blu-Tack, fireworks, hay bales, wood or bead-fired BBQs or fire pits, sparklers, confetti, glitter, rice or flower petals at the property. (Bubble blowers are fine!)

The house and grounds must be respected at all times and we reserve the right to enter and inspect the property at any time if we feel appropriate to do so. We also reserve the right to remove any guests who do not adhere to this condition. Any breach of the terms and conditions will result in guests being removed from the property.

Have fun but make sure everyone keeps themselves and Avalon nice. In other words leave the property as if you had just thrown an unsupervised party at your grandmother’s place